| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | İŞL213.2B2 | Total quality Management | Elective | 2 | 3 | 3 |
|
| Level of Course Unit |
| First Cycle |
| Objectives of the Course |
| To give theorical information about TQM that carries organizations to top levels. And to give a comprehension to the students about this topic |
| Name of Lecturer(s) |
| Dr. Öğr. Üyesi Fetullah BATTAL |
| Learning Outcomes |
| 1 | learns basic quality concepts, quality improvement, the dimensions and elements of quality | | 2 | learns that quality comprehension is a life style | | 3 | learns TQM and its principles | | 4 | learns the application and the scope of ISO 9000:2000 Quality Management System Standard |
|
| Mode of Delivery |
| Normal Education |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
| None |
| Course Contents |
| Definition of TQM, significance of it, historical development, pioneers, TQM principles, elements, goals, quality assurance system, benefits to the organizations |
| Weekly Detailed Course Contents |
|
| 1 | Quality concept and the general definitions, the historical development of quality, quality gurus | | | | 2 | Total Quality Management and Principles (the process approach, continuous improvement (Kaizen)) | | | | 3 | Principles of Total Quality Management (Leadership, Total Participation) | | | | 4 | Total Quality Management and Principles (Suppliers and Collaboration, Customer Focus) | | | | 5 | Quality culture in organizations and quality responsibilities of activities | | | | 6 | Steps of implementation of TQM, cheapness cost | | | | 7 | Total Productive Maintenance | | | | 8 | Vize Sınavı | | | | 9 | Definition of standard, types and importance of standardization | | | | 10 | TS-EN-ISO 9000:2000 Quality Management System Standard | | | | 11 | EFQM Excellence Model and Self-Assessment | | | | 12 | TS-EN-ISO 14000 Environmental Management System Standard | | | | 13 | TS-EN-ISO 27000 Standard for Information Management | | | | 14 | Occupational Safety and OHSAS 18001 Occupational Health and Safety Management System | | | | 15 | SA 8000 Social Responsibility Standard | | | | 16 | Final Sınavı | | |
|
| Recommended or Required Reading |
| ÇETİN, Canan, AKIN, Besim ve EROL, Vedat, 2001. Toplam Kalite Yönetimi ve Kalite Güvence Sistemi (ISO 9000-2000 Revizyonu) İlke, Süreç, Uygulama, 2. Baskı, İst.
KAVRAKOĞLU, İbrahim, 1996. Toplam Kalite Yönetimi, Kalder Yayını. |
| Planned Learning Activities and Teaching Methods |
|
| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | None |
|
| Workload Calculation |
|
| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 30 | 30 |
| Makeup Examination | 1 | 30 | 30 |
| Attending Lectures | 14 | 2 | 28 |
|
| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 2 | 3 | 2 | 2 | 2 | 2 | 2 | 3 | 3 | 3 | | LO2 | 1 | 1 | 1 | 1 | 2 | 2 | 2 | 2 | 2 | 3 | | LO3 | 4 | 3 | 4 | 4 | 5 | 5 | 4 | 2 | 3 | 2 | | LO4 | 3 | 4 | 4 | 5 | 1 | 2 | 2 | 3 | 3 | 2 |
|
| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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