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Description of Individual Course Units| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | İA209.1B2 | Quality in Health and Accreditation | Elective | 2 | 3 | 3 |
| | Level of Course Unit | | Short Cycle | | Objectives of the Course | | To gain knowledge and skills about health quality, accreditation and TQM issues. | | Name of Lecturer(s) | | Öğr. Gör. Merve ÇARKIT | | Learning Outcomes | | 1 | Define the quality and understand the importance of quality in health services. | | 2 | Knows the steps that should be followed to improve the quality of health services. | | 3 | Knows and applies the methods to be used in quality management. | | 4 | Knows and uses the tools to be used in quality management. | | 5 | Monitor and evaluate the success in quality management. |
| | Mode of Delivery | | Normal Education | | Prerequisites and co-requisities | | None | | Recommended Optional Programme Components | | None | | Course Contents | | Concept of quality: Definition, philosophy, importance of health services, Quality control, quality assurance, quality improvement, Continuous Improvement of Quality, Total Quality Management, History of Total Quality Management, Implementation of Quality Management: Deming Cycle and PUKD Concept, Methods for Total Quality Management: * Accreditation, Standardization, Benchmarking, Methods for Total Quality Management in Health: * ICD-10, TIG, Disease Treatment Protocols, Tools for Total Quality Management: * Cause-effect chart, Control chart, Flow charts, Pareto analysis, Tools for Total Quality Management: * Histogram, Line graph, Work-time analysis, Quality monitoring: Patient satisfaction and measurement, Quality monitoring: Employee work and measurement, Quality monitoring: Process analysis, process management, Qualitative methods for the evaluation of quality, Leadership and quality | | Weekly Detailed Course Contents | |
| 1 | Quality concept: definition, philosophy, importance of health services | | | | 2 | Quality control, quality assurance, quality improvement | | | | 3 | Continuous Improvement of Quality, Total Quality Management | | | | 4 | History of Total Quality Management | | | | 5 | Implementation of Quality Management: Deming Cycle and PUKD Concept | | | | 6 | Methods for Total Quality Management: * Accreditation, Standardization, Benchmarking, Methods for Total Quality Management in Health: * ICD-10, TIG, Disease Treatment Protocols | | | | 7 | Tools for Total Quality Management: * Cause-effect chart, Control chart, Flow charts, Pareto analysis | | | | 8 | Midterm | | | | 9 | Tools for Total Quality Management: * Histogram, Line graph, Work-time analysis | | | | 10 | Quality monitoring: Patient satisfaction and measurement, Quality monitoring: Employee work and measurement | | | | 11 | Quality monitoring: Process analysis, process management, | | | | 12 | Qualitative methods for the evaluation of quality | | | | 13 | Leadership and quality | | | | 14 | An overview | | | | 15 | An overview | | |
| | Recommended or Required Reading | | 1-“ Fundamentals of Total Quality Management: Process analysis and improvement” Jens J.Dahlgaard, Kai
Kristensen, Gopal K.Kanji, Taylor and Francis, 2002.
2-“Introduction to healthcare quality management” Patrice Spath, AUPHA Press, 2009.
3-“Applying quality management in healthcare : a systems approach” Diane L. Kelly. 2nd ed., AUPHA Press,
2007.
4-“Quality of care: a process for making strategic choices in health systems” WHO, 2006.
5-“Health care administration: Planning, Implementing, and Managing Organized Delivery Systems” Lawrence F. Wolper (Editor), Fourth Edition, Jones and Bartlett, 2004.
6-“Sağlık bilimlerinde araştırma ve istatistik yöntemler” Osman Hayran, Nobel Tıp Kitabevleri, 2012, İstanbul,
Türkiye.
7-“Hastane Yönetimi” Haydar Sur, Tunçay Palteki (editörler), Nobel Tıp Kitabevleri, 2013.
8-“Sağlık Hizmetlerinde Toplam Kalite Yönetimi” Huriye Çatalca, Beta Basım, İstanbul. | | Planned Learning Activities and Teaching Methods | | | Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | None |
| | Workload Calculation | |
| Midterm Examination | 1 | 1 | 1 | | Final Examination | 1 | 2 | 2 | | Discussion | 2 | 14 | 28 | | Question-Answer | 2 | 14 | 28 | | Self Study | 2 | 14 | 28 | |
| Contribution of Learning Outcomes to Programme Outcomes | | LO1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | | LO2 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | | LO3 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | | LO4 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | | LO5 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| | * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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