| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | TD213.1B2 | Communication and Public Relations | Elective | 2 | 3 | 4 |
|
| Level of Course Unit |
| Short Cycle |
| Objectives of the Course |
| Medical secretaries act as a bridge between physicians, nurses, patient-patient relatives and other health personnel in health institutions. Medical secretaries are the first to come into contact with the patient, unless urgent intervention is required. Therefore, it is very important for the patient to communicate with the first person he/she encounters with the feeling of uneasiness and tension caused by being in the hospital. The aim of this course is to contribute to the communication of medical secretaries with patients, physicians, nurses and other health personnel. |
| Name of Lecturer(s) |
| ÖĞR. GÖR. HATİCENUR TURAN |
| Learning Outcomes |
| 1 | Recognize the characteristics of self and others. | | 2 | Can communicate effectively with patients. | | 3 | Can communicate effectively with healthcare professionals | | 4 | Recognizes effective communication in family and other environments. | | 5 | Distinguish empathy. |
|
| Mode of Delivery |
| Second Education |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
| None |
| Course Contents |
| Importance of Communication and Public Relations in Health Institutions, Communication Methods and Types. The importance of body language in communication. Problems and solutions that may arise in the communication of medical secretaries with patients. Necessary attitudes, behaviors and approaches in order for medical secretaries to communicate well with health personnel. |
| Weekly Detailed Course Contents |
|
| 1 | Acquaintance, Course Objectives | | | | 2 | Communication, Basic Purposes of Communication, Communication Process and Elements | | | | 3 | Public Relations, Basic Functions of Public Relations Process | | | | 4 | Communication Methods, Communication Barriers | | | | 5 | Human to Human Book Analysis | | | | 6 | Article Review: A Study on the Place and Importance of Medical Secretaries in Health Communication | | | | 7 | An overview | | | | 8 | Midterm Exam | | | | 9 | Communication and Body Language | | | | 10 | Attention Your Body Is Talking Book Analysis | | | | 11 | Effective Communication and Listening, Medical Secretaries and Effective Communication | | | | 12 | Communication Activity | | | | 13 | Risk and Crisis Communication | | | | 14 | Article Review: Qualitative evaluation of emotional labor and communication skills of medical secretaries in patient relations | | | | 15 | Physician-Patient Communication Models | | |
|
| Recommended or Required Reading |
| Communication and Public Relations in Health Institutions/Dilaver Tengilimoğlu- Human to Human/ Doğan Cüceloğlu |
| Planned Learning Activities and Teaching Methods |
|
| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | None |
|
| Workload Calculation |
|
| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 2 | 2 |
| Attending Lectures | 14 | 2 | 28 |
| Discussion | 14 | 1 | 14 |
| Self Study | 7 | 1 | 7 |
| Individual Study for Mid term Examination | 7 | 2 | 14 |
| Individual Study for Final Examination | 7 | 2 | 14 |
| Reading | 14 | 2 | 28 |
| Homework | 14 | 1 | 14 |
|
| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 3 | 1 | 1 | 1 | 2 | 5 | 4 | 1 | 4 | 3 | 5 | 5 | 3 | 1 | 2 | | LO2 | 3 | 1 | 1 | 1 | 2 | 5 | 4 | 1 | 4 | 3 | 5 | 5 | 3 | 1 | 2 | | LO3 | 3 | 1 | 1 | 1 | 2 | 5 | 4 | 1 | 4 | 3 | 5 | 5 | 3 | 1 | 2 | | LO4 | 3 | 1 | 1 | 1 | 2 | 5 | 4 | 1 | 4 | 3 | 5 | 5 | 3 | 1 | 2 | | LO5 | 3 | 1 | 1 | 1 | 2 | 5 | 4 | 1 | 4 | 3 | 5 | 5 | 3 | 1 | 2 |
|
| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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