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1 | Communication in general
- The concept of communication
- Communication process
- Communication channels | | |
2 | Communication formats
- Vertical communication
- Horizontal communication
- Cross communication
- Communication tools | | |
3 | Correspondence principles
- Comprehension of correspondence
- Editing content by content
- Editing of correspondences by narration | | |
4 | Correspondence principles
- grammar and imperative rules in correspondence
- Expression disturbances in correspondence | | |
5 | Official Letter
- Official Letter Format
- Paper sizes
- Title
-Number
-Topic
- Relationship
- Text | | |
6 | Official writings
- Types of official writing
- Petition
- Report
- Record
- Form
- Contract
- Mazbata
- Circular | | |
7 | Official writings
- Specification
- Note
- Memorize
- Mazbata
- Power of Attorney
- Other official writings | | |
8 | Business articles
- Business articles in the form of rules
- Title
-Number
-History
- Address
-Appeal
- Paragraph
- Text | | |
9 | Business articles
- Types of letters
- Circular
- Printed advertising letters
- Sales letters
- Request letters
- Job application letters
- Order letters | | |
10 | Business articles
- Letters of thanks
- Monetary letters
- Confirmation letters
- Loan letters
- Collection letters
- Red / Acceptance letters | | |
11 | Special Writings
- Special Letters
- Congratulatory letters
- Letters of thanks
- Letters of condolence
- Invitations | | |
12 | Special Writings
- Informal notes
- Memorandums
- Advertisements
- Resume
- Letters of recommendation | | |
13 | Document services
- The importance of document services
- Organization of document services
- Types of documents
- Incoming and outgoing documents | | |
14 | Document services
- Posting
- Normal
- Contracted
- Aged
- Private messenger
- Postrestant
- Hurry up
- Printed | | |
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