|
Description of Individual Course UnitsCourse Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | MS1502.2 | Total Quality Management | Elective | 2 | 4 | 3 |
| Level of Course Unit | Short Cycle | Objectives of the Course | The aim of this course; Quality Concept, Quality Management, Total Quality Management (TQM), ISO 9000 standard, TQM and Its Relationship to Human Resource Management, TQM Implementation of TQM in the future and to provide descriptive information about problems and solutions in TQM practices in Turkey. | Name of Lecturer(s) | | Learning Outcomes | 1 |
To be able to apply the theoretical knowledge of TQM. | 2 |
Learning Process Management | 3 | Achieving the competence to apply Quality Assurance systems | 4 | To have problem solving skills | 5 |
To obtain a realistic approach to decision making | 6 | To understand the relationship between quality and standardization. | 7 |
To obtain sufficient information about 6 Sigma | 8 |
To obtain sufficient information about ISO 9000 quality standards | 9 |
To understanding the importance of quality circles |
| Mode of Delivery | Normal Education | Prerequisites and co-requisities | | Recommended Optional Programme Components | | Course Contents | Introduction to Total Quality Management and introduction course, Quality Concept, Standardization, Six Sigma Introduction, Service Quality, Standardization, Quality, Quality Management, Quality and Quality Concepts (Quality Costs and Risks), Total Quality Management and Six Sigma Relationship, Quality Management, Quality and Quality Concepts (Benefits of Quality Assurance), What is Six Sigma ?, Quality Management, Quality and Quality Concepts (Quality Control Concept), Benefits of Six Sigma, Total Quality Management, Quality Assurance, (TS-EN-ISO 9000: 2000 Series Standards) ), Organization Structure and Basic Phases of Six Sigma, Quality Assurance, (TS-EN-ISO 9004: 2000 Series Standards), Six Sigma Principles, Total Quality Management and Human Resources, Quality Assurance (TS-EN-ISO 19011 Standards) successful Six Sigma and our country, Applications, Total Quality Management and ISO 9000 Standards, Quality Assurance (TS-EN-ISO 14001), Total Quality Management Practices in Turkey Professional Standards. | Weekly Detailed Course Contents | |
1 |
Introduction to Total Quality Management | | | 2 | Quality Concept, Standardization, Six Sigma Introduction | | | 3 |
Service Quality, Standardization | | | 4 |
Quality Management, Quality and Quality Concepts (Quality Costs and Risks), | | | 5 | Total Quality Management and Six Sigma Relationship | | | 6 |
Quality Management, Quality and Quality Concepts (Benefits of Quality Assurance), What is Six Sigma? | | | 7 |
Quality Management, Quality and Quality Concepts (Quality Control Concept), Benefits of Six Sigma | | | 8 | Quality Assurance, (TS-EN-ISO 9000: 2000 Series Standards), Six Sigma Organization Structure and Basic Stages, | | | 9 | Quality Assurance, (TS-EN-ISO 9004: 2000 Series Standards), Six Sigma Principles | | | 10 |
Total Quality Management and Human Resources, Quality Assurance (TS-EN-ISO 19011 Standards), Successful Six Sigma Applications in the World and in Turkey | | | 11 |
Total Quality Management and ISO 9000 Standards | | | 12 |
Total Quality Management and ISO 9000 Standards | | | 13 | Total Quality Management Practices in Turkey, Professional Standards | | | 14 | Total Quality Management Practices in Turkey, Professional Standards | | |
| Recommended or Required Reading | | Planned Learning Activities and Teaching Methods | | Assessment Methods and Criteria | |
Midterm Examination | 1 | 100 | SUM | 100 | |
Final Examination | 1 | 100 | SUM | 100 | Term (or Year) Learning Activities | 40 | End Of Term (or Year) Learning Activities | 60 | SUM | 100 |
| Language of Instruction | | Work Placement(s) | |
| Workload Calculation | |
Midterm Examination | 1 | 2 | 2 | Final Examination | 1 | 2 | 2 | Makeup Examination | 1 | 2 | 2 | Attending Lectures | 14 | 2 | 28 | Self Study | 14 | 4 | 56 | Individual Study for Mid term Examination | 1 | 4 | 4 | Individual Study for Final Examination | 1 | 4 | 4 | |
Contribution of Learning Outcomes to Programme Outcomes | LO1 | 5 | | | | | | | | | | | | LO2 | 5 | | | | | | | | | | | | LO3 | 5 | | | | | | | | | | | | LO4 | 5 | | | | | | | | | | | | LO5 | 5 | | | | | | | | | | | | LO6 | 5 | | | | | | | | | | | | LO7 | 5 | | | | | | | | | | | | LO8 | 5 | | | | | | | | | | | | LO9 | 5 | | | | | | | | | | | |
| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
|
|
|
|