Bayburt University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
MS1502.2	Total Quality Management	Elective	2	4	3

Level of Course Unit

Short Cycle

Objectives of the Course

The aim of this course; Quality Concept, Quality Management, Total Quality Management (TQM), ISO 9000 standard, TQM and Its Relationship to Human Resource Management, TQM Implementation of TQM in the future and to provide descriptive information about problems and solutions in TQM practices in Turkey.

Name of Lecturer(s)

Learning Outcomes

1	To be able to apply the theoretical knowledge of TQM.
2	Learning Process Management
3	Achieving the competence to apply Quality Assurance systems
4	To have problem solving skills
5	To obtain a realistic approach to decision making
6	To understand the relationship between quality and standardization.
7	To obtain sufficient information about 6 Sigma
8	To obtain sufficient information about ISO 9000 quality standards
9	To understanding the importance of quality circles

Mode of Delivery

Second Education

Prerequisites and co-requisities

Recommended Optional Programme Components

Course Contents

Introduction to Total Quality Management and introduction course, Quality Concept, Standardization, Six Sigma Introduction, Service Quality, Standardization, Quality, Quality Management, Quality and Quality Concepts (Quality Costs and Risks), Total Quality Management and Six Sigma Relationship, Quality Management, Quality and Quality Concepts (Benefits of Quality Assurance), What is Six Sigma ?, Quality Management, Quality and Quality Concepts (Quality Control Concept), Benefits of Six Sigma, Total Quality Management, Quality Assurance, (TS-EN-ISO 9000: 2000 Series Standards) ), Organization Structure and Basic Phases of Six Sigma, Quality Assurance, (TS-EN-ISO 9004: 2000 Series Standards), Six Sigma Principles, Total Quality Management and Human Resources, Quality Assurance (TS-EN-ISO 19011 Standards) successful Six Sigma and our country, Applications, Total Quality Management and ISO 9000 Standards, Quality Assurance (TS-EN-ISO 14001), Total Quality Management Practices in Turkey Professional Standards.

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	Introduction to Total Quality Management
2	Quality Concept, Standardization, Six Sigma Introduction
3	Service Quality, Standardization
4	Quality Management, Quality and Quality Concepts (Quality Costs and Risks),
5	Total Quality Management and Six Sigma Relationship
6	Quality Management, Quality and Quality Concepts (Benefits of Quality Assurance), What is Six Sigma?
7	Quality Management, Quality and Quality Concepts (Quality Control Concept), Benefits of Six Sigma
8	Quality Assurance, (TS-EN-ISO 9000: 2000 Series Standards), Six Sigma Organization Structure and Basic Stages,
9	Quality Assurance, (TS-EN-ISO 9004: 2000 Series Standards), Six Sigma Principles
10	Total Quality Management and Human Resources, Quality Assurance (TS-EN-ISO 19011 Standards), Successful Six Sigma Applications in the World and in Turkey
11	Total Quality Management and ISO 9000 Standards
12	Total Quality Management and ISO 9000 Standards
13	Total Quality Management Practices in Turkey, Professional Standards
14	Total Quality Management Practices in Turkey, Professional Standards

Recommended or Required Reading

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	1	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	1	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Work Placement(s)

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	2	2
Final Examination	1	2	2
Makeup Examination	1	2	2
Attending Lectures	14	2	28
Self Study	14	4	56
Individual Study for Mid term Examination	1	4	4
Individual Study for Final Examination	1	4	4
TOTAL WORKLOAD (hours)			98

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10
LO1
LO2
LO3
LO4
LO5
LO6
LO7
LO8
LO9

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High