Bayburt University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
SY207B2	Quality Management in Health Care	Compulsory	2	3	4

Level of Course Unit

First Cycle

Objectives of the Course

To understand basic theoretical knowledge and skills about quality management in health institutions.

Name of Lecturer(s)

Dr. Öğr. Üyesi Mehmet KILINÇ

Learning Outcomes

1	Defines quality.
2	Interprets the historical development of quality.
3	Interprets the concepts used in quality management.
4	Compares quality practices in health institutions.
5	Summarizes the training activities required for the establishment of quality practices in health institutions.

Mode of Delivery

Second Education

Prerequisites and co-requisities

none

Recommended Optional Programme Components

none

Course Contents

Definition of this quality, quality planning, quality tools, measurement of service quality, quality standards, excellence model, quality culture will be covered.

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	Course Introduction
2	What is Quality? Historical Development of Quality
3	Dimensions and Benefits of Quality
4	What is Total Quality Management? Comparison of Total Quality Management's Objective, Total Quality Management Approach and Classical Management Approach
5	Basic Principles of Total Quality Management
6	Other Principles Required for Total Quality Management
7	Basic tools and techniques used in total quality management applications
8	MIDTERM EXAM
9	New Seven Vehicles Used in Total Quality Management Applications-ISO, Quality Assurance Systems
10	The Concept of Quality in Health Services, History of Quality Improvement in Health Services - Student Presentations (on Quality Pioneers)
11	The Concept of Continuous Quality Improvement in Health Services, Comparison with Other Quality Improvement Approaches, Contribution of Continuous Quality Improvement to Health Care Services, Student Presentations (Quality Pioneers)
12	Characteristics of Continuous Quality Improvement in Health Services (Customer Orientation) - Student Presentations (Quality Predecessors)
13	Continuous Quality Improvement in Health Services (Measurement and Statistical Approach)
14	Continuous Quality Improvement Features in Health Services (Full Participation and Leadership)
15	Quality Improvement Project Models (Improvement Model, FOCUS-PDCA Model, Juran Institute's Quality Improvement Model), Models' Requirement and Priority

Recommended or Required Reading

Ali Coşkun, "Sağlık İşletmeleri Yönetim Rehberi", 1.Baskı, Seçkin Yayıncılık, İstanbul 2009. Sıdıka Kaya, Dilaver Tengilimoğlu, Mahmut Akbolat, Ali Yılmaz, " Sağlık Kurumlarında Kalite Yönetimi", ISBN :978-975-06-1530-6, T.C. Anadolu Üniversitesi Yayını No: 2864.

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	2	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	2	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Turkish

Work Placement(s)

none

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	3	3
Final Examination	1	4	4
Attending Lectures	14	2	28
Question-Answer	14	2	28
Self Study	14	2	28
Individual Study for Mid term Examination	1	5	5
Individual Study for Final Examination	1	10	10
TOTAL WORKLOAD (hours)			106

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10	PO 11	PO 12	PO 13	PO 14	PO 15
LO1	3	3	4	4	3	4	4			4	4	5	5	4	4
LO2	4	4	3	3	4	4	4			5	5	4	4	4	5
LO3	4	3	3	4	4	4	3			4	5	4	5	4	4
LO4	4	4	4	4	4	4	4			3	3	4	4	3	4
LO5	3	3	4	4	5	5	4			4	4	5	4	4	4

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High