| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | SY306B | Organizational Communication | Compulsory | 3 | 6 | 4 |
|
| Level of Course Unit |
| First Cycle |
| Objectives of the Course |
| The aim of this course is to ensure the effective use of formal and informal communication types that occur in healthcare institutions and organizations in managerial and service processes. |
| Name of Lecturer(s) |
| Dr. Öğr. Üyesi Seda KIZIL |
| Learning Outcomes |
| 1 | Can define basic concepts related to organizational communication.. | | 2 | Improves communication skills with oneself and the environment. | | 3 | Communicates effectively. | | 4 | Evaluates communication styles in organizations. | | 5 | Develops understanding and solutions to communication problems. |
|
| Mode of Delivery |
| Second Education |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
| None |
| Course Contents |
| Communication concept and process, empathy, body language, listening, speaking and feedback concepts, communication process in various situations in healthcare institutions |
| Weekly Detailed Course Contents |
|
| 1 | Organizational Communication | | | | 2 | Communication Process | | | | 3 | Empathy, Body Language, Speaking, Listening, Feedback | | | | 4 | Communication in Health Institutions | | | | 5 | Communication During Risk and Crisis Periods in Health Institutions | | | | 6 | Stress Management, Burnout and Supportive Communication in Healthcare Institutions | | | | 7 | Palliative Care Era and Health Communication | | | | 8 | MIDTERM EXAM | | | | 9 | Giving Bad News Negative Behaviors in Health Communication | | | | 10 | Communication in Conflict Management in Healthcare Institutions | | | | 11 | Patient Complaints Management | | | | 12 | Hekim Hasta İletişimi | | | | 13 | Nurse Patient Communication | | | | 14 | Leadership and Communication in Healthcare Institutions | | | | 15 | Patient Safety and Communication | | |
|
| Recommended or Required Reading |
| Hasan Tutar, Örgütsel İletişim, Seçkin Yayıncılık, 2003.
Üstün Dökmen, İletişim Çatışmaları ve Empati, Remzi Kitabevi, 2008.
Nilay Gemlik ve Özgür Çatar, Sağlık Çalışanları için Genel İletişim
Ramazan Erdem, Ali Yılmaz ve Sedat Bostan, Sağlık Kurumlarında İletişim |
| Planned Learning Activities and Teaching Methods |
|
| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | None |
|
| Workload Calculation |
|
| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 2 | 2 |
| Attending Lectures | 14 | 3 | 42 |
| Question-Answer | 14 | 2 | 28 |
| Self Study | 14 | 2 | 28 |
| Individual Study for Mid term Examination | 1 | 6 | 6 |
| Individual Study for Final Examination | 1 | 13 | 13 |
|
| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 4 | 3 | 2 | 3 | 3 | 4 | 4 | 4 | 3 | 3 | 2 | 3 | 5 | 4 | 2 | | LO2 | 4 | 3 | 2 | 3 | 3 | 4 | 4 | 5 | 3 | 3 | 2 | 3 | 4 | 4 | 2 | | LO3 | 5 | 3 | 2 | 3 | 3 | 4 | 4 | 5 | 3 | 3 | 2 | 4 | 4 | 4 | 2 | | LO4 | 4 | 3 | 2 | 3 | 3 | 4 | 4 | 5 | 3 | 3 | 2 | 3 | 4 | 4 | 2 | | LO5 | 5 | 3 | 2 | 3 | 3 | 4 | 4 | 5 | 3 | 3 | 2 | 3 | 4 | 4 | 2 |
|
| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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