| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | SY401B | Quality Management in Health Institutions | Compulsory | 4 | 7 | 4 |
|
| Level of Course Unit |
| First Cycle |
| Objectives of the Course |
| To understand basic theoretical knowledge and skills about quality management in health institutions. |
| Name of Lecturer(s) |
| Dr. Öğr. Üyesi Seda KIZIL |
| Learning Outcomes |
| 1 | Defines quality. | | 2 | Interprets the historical development of quality. | | 3 | Interprets the concepts used in quality management. | | 4 | Compares quality practices in health institutions. | | 5 | Summarizes the training activities necessary for the placement of quality applications in health institutions. |
|
| Mode of Delivery |
| Normal Education |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
| None |
| Course Contents |
| Definition of this quality, quality planning, quality tools, measurement of service quality, quality standards, excellence model, quality culture will be covered. |
| Weekly Detailed Course Contents |
|
| 1 | Course Introduction | | | | 2 | What is Quality? Historical Development of Quality, | | | | 3 | Dimensions and Benefits of Quality | | | | 4 | What is Total Quality Management? Comparison of Total Quality Management's Objective, Total Quality Management Approach and Classical Management Approach | | | | 5 | Basic Principles of Total Quality Management | | | | 6 | Other Principles Required for Total Quality Management | | | | 7 | Basic tools and techniques used in total quality management applications | | | | 8 | MIDTERM EXAM | | | | 9 | New Seven Vehicles Used in Total Quality Management Applications-ISO, Quality Assurance Systems | | | | 10 | The Concept of Quality in Health Services, History of Quality Improvement in Health Services - Student Presentations (on Quality Pioneers) | | | | 11 | The Concept of Continuous Quality Improvement in Health Services, Comparison with Other Quality Improvement Approaches, Contribution of Continuous Quality Improvement to Health Care Services, Student Presentations (Quality Pioneers) | | | | 12 | Characteristics of Continuous Quality Improvement in Health Services (Customer Orientation) - Student Presentations (Quality Predecessors) | | | | 13 | Continuous Quality Improvement in Health Services (Measurement and Statistical Approach) | | | | 14 | Continuous Quality Improvement Features in Health Services (Full Participation and Leadership) | | | | 15 | Quality Improvement Project Models (Improvement Model, FOCUS-PDCA Model, Juran Institute's Quality Improvement Model), Models' Requirement and Priority | | |
|
| Recommended or Required Reading |
| Ali Coşkun, "Sağlık İşletmeleri Yönetim Rehberi", 1.Baskı, Seçkin Yayıncılık, İstanbul 2009.
Sıdıka Kaya, Dilaver Tengilimoğlu, Mahmut Akbolat, Ali Yılmaz, " Sağlık Kurumlarında Kalite Yönetimi", ISBN :978-975-06-1530-6, T.C. Anadolu Üniversitesi Yayını No: 2864. |
| Planned Learning Activities and Teaching Methods |
|
| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | None |
|
| Workload Calculation |
|
| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 2 | 2 |
| Attending Lectures | 14 | 3 | 42 |
| Question-Answer | 14 | 2 | 28 |
| Self Study | 14 | 2 | 28 |
| Individual Study for Mid term Examination | 7 | 2 | 14 |
| Individual Study for Final Examination | 7 | 2 | 14 |
|
| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 2 | 1 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 2 | 2 | | LO2 | 2 | 1 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 2 | | LO3 | 2 | 2 | 3 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 2 | 2 | | LO4 | 3 | 2 | 3 | 4 | 4 | 4 | 4 | 4 | 5 | 5 | 4 | 4 | 4 | 3 | 3 | | LO5 | 3 | 2 | 3 | 3 | 3 | 4 | 4 | 4 | 5 | 4 | 4 | 4 | 3 | 3 | 2 |
|
| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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