Bayburt University Lifelong Learning Programme

Description of Individual Course Units

Course Unit Code	Course Unit Title	Type of Course Unit	Year of Study	Semester	Number of ECTS Credits
SAK203B	Quality Management in Health Care Facilities	Compulsory	2	3	6

Level of Course Unit

Short Cycle

Objectives of the Course

This course provides knowledge, attitudes and skills about quality management in health services.

Name of Lecturer(s)

Öğr. Gör. Ömer ALTAY

Learning Outcomes

1	It adopts the philosophy of Total Quality Management.
2	Examines the relationship between quality and leadership, corporate culture and teamwork.
3	Interprets the contribution of continuous quality improvement to health services.
4	Discuss the features of quality assurance systems.
5	It takes an active role in the delivery of quality health services.

Mode of Delivery

Normal Education

Prerequisites and co-requisities

None

Recommended Optional Programme Components

None

Course Contents

The content of the course consists of Management theories, Quality concept and TQM, Leadership and managerial approach, TQM philosophy and its basic elements, Performance management and excellence, TQM organization, Process orientation and process management, Management with data and problem solving, analysis techniques, Quality assurance system.

Weekly Detailed Course Contents

Week	Theoretical	Practice	Laboratory
1	The concept of quality in health care	None	None
2	Continuous quality improvement in healthcare	None	None
3	Quality improvement tools	None	None
4	Customer perceptions	None	None
5	Structure, process and outcome measures	None	None
6	Key quality improvement tools	None	None
7	Quality improvement teams	None	None
8	Midterm Exam	None	None
9	Key quality improvement models	None	None
10	Strategic quality management	None	None
11	External quality improvement methods	None	None
12	Quality certification	None	None
13	Health Institutions Ministry of Health Quality Standards	None	None
14	Health Organizations JCI Quality Standards	None	None
15	Establishment and Certification of Quality Management Systems in Hospitals, Quality Circles, Quality Documentation	None	None

Recommended or Required Reading

1.Ekici D. Sağlık Hizmetinde Toplam Kalite Yönetimi. 1. Baskı, Ankara: Sim Matbaacılık, 2013. 2.Kaya S. (Edt.). Sağlık Kurumlarında Kalite Yönetimi. Eskişehir: T.C. Anadolu Üniversitesi Yayını No:2864, 2013. 3. Marşap A. Sağlık İşletmelerinde Kalite, Sağlıkta Kaliteşim Sistemi ve Sağlıkta Mükemmellikte Süreklilik. 1. Baskı. İstanbul: Beta Yayıncılık, 2014. 4. Kayral İH. Beklenen-Gerçekleşen-Algılanan Hizmet Kalitesi ve Sağlık Hizmetlerinde Çok Boyutlu Kalite, Detay yayıncılık, 2015. 5.Çetin C, Arslan L. Toplam Kalite Yönetimi.

Planned Learning Activities and Teaching Methods

Assessment Methods and Criteria

Term (or Year) Learning Activities	Quantity	Weight
Midterm Examination	1	100
SUM		100
End Of Term (or Year) Learning Activities	Quantity	Weight
Final Examination	1	100
SUM		100
Term (or Year) Learning Activities		40
End Of Term (or Year) Learning Activities		60
SUM		100

Language of Instruction

Turkish

Work Placement(s)

None

Workload Calculation

Activities	Number	Time (hours)	Total Work Load (hours)
Midterm Examination	1	1	1
Final Examination	1	2	2
Attending Lectures	14	3	42
Discussion	14	1	14
Question-Answer	14	1	14
Observation	14	1	14
Brain Storming	14	1	14
Self Study	14	1	14
Individual Study for Homework Problems	14	2	28
Individual Study for Mid term Examination	7	1	7
Individual Study for Final Examination	14	1	14
Homework	14	1	14
TOTAL WORKLOAD (hours)			178

Contribution of Learning Outcomes to Programme Outcomes

	PO 1	PO 2	PO 3	PO 4	PO 5	PO 6	PO 7	PO 8	PO 9	PO 10
LO1	2	4	3	2	2	2	2	2	2	2
LO2	2	2	3	2	2	2	2	2	1	2
LO3	3	2	2	3	1	2	1	2	2	2
LO4	2	3	2	1	2	2	2	1	2	2
LO5	2	2	3	3	2	2	2	3	2	2

* Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High