| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | SHU110B2 | Passenger Handling Services | Compulsory | 1 | 2 | 4 |
|
| Level of Course Unit |
| Short Cycle |
| Objectives of the Course |
| To provide information about the concepts and duties related to passenger services |
| Name of Lecturer(s) |
| Öğretim Görevlisi Ayşen YEŞİL |
| Learning Outcomes |
| 1 | Has information about all services to be provided to passengers | | 2 | Can define and explain passenger scopes | | 3 | Has information about passenger services stages |
|
| Mode of Delivery |
| Normal Education |
| Prerequisites and co-requisities |
| none |
| Recommended Optional Programme Components |
| none |
| Course Contents |
| Description of the passenger; Transport of valuable documents; Carrying baggage; Waypoints on the journey: Stopover, Transfer (stopover for aircraft change), Transit (transfer); Special issues to be considered in passenger tickets; Special fare tickets; Baggage subject to special charges; Transportation with track system; Excess baggage handling procedures; Transportation methods of domestic animals; Rules regarding cabin baggage; Endorsment (Ticket Confirmation); Reissue. |
| Weekly Detailed Course Contents |
|
| 1 |
International aviation rules regulatory association | | | | 2 | Journeys type and journeys point | | | | 3 |
Traffic rights Calculation of flight times | | | | 4 | Ticket reading MCO Manual check in applications Boarding | | | | 5 | Passengers requiring special services | | | | 6 | Endorsment Flight disruptions | | | | 7 | Agreements | | | | 8 | Midterm | | | | 9 | FIM Denied Boarding | | | | 10 | Passenger baggage introduction and acceptance | | | | 11 |
Special baggage and transport rules | | | | 12 |
Weight and piece system Excess baggage rules and applications | | | | 13 |
Interline luggage tag | | | | 14 |
Pet admission EXST CBBG | | | | 15 | Visa and passport types | Passenger Rights | | | 16 | finale exam | | |
|
| Recommended or Required Reading |
| Passenger Services Textbook |
| Planned Learning Activities and Teaching Methods |
|
| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | none |
|
| Workload Calculation |
|
| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 1 | 1 |
| Attending Lectures | 30 | 1 | 30 |
| Question-Answer | 28 | 1 | 28 |
| Demonstration | 30 | 1 | 30 |
| Self Study | 30 | 1 | 30 |
|
| Contribution of Learning Outcomes to Programme Outcomes |
| LO1 | 2 | 3 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 2 | | LO2 | 2 | 3 | 3 | 4 | 3 | 4 | 4 | 3 | 3 | 2 | | LO3 | 2 | 2 | 1 | 3 | 3 | 3 | 3 | 3 | 2 | 1 |
|
| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
 |
| |