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Description of Individual Course UnitsCourse Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | SAK203B | Quality Management in Health Care Facilities | Compulsory | 2 | 3 | 6 |
| Level of Course Unit | Short Cycle | Objectives of the Course | To educate knowledge of the quality management system standards, Total Quality-conscious, who know the practical stepsTotal Quality Management principles and implement business processes | Name of Lecturer(s) | Öğr. Gör. Mehmet KAPUSIZOĞLU | Learning Outcomes | 1 | To know basic quality concepts, quality of development, dimensions and elements | 2 | To know ISO 9001 Quality Management System Standard application form and its scope | 3 | To know OHSAS 18001 Occupational Health and Safety Management System and to know its application and its scope |
| Mode of Delivery | Normal Education | Prerequisites and co-requisities | None | Recommended Optional Programme Components | None | Course Contents | Competition and quality concepts, historical development of quality and quality gurus, Philosophy and Principles of Total Quality Management, Responsibilities of quality culture and quality of activities in organizations, continuous improvement (Kaizen), quality costs, Total Quality Management Suppliers, EFQM Excellence Model, Quality Management Systems, ISO 9001, ISO 14001, ISO 27000, OHSAS 18001, SA: 8000 Standards. | Weekly Detailed Course Contents | |
1 | Quality concept and general definitions, historical development of quality, quality gurus
| | | 2 | 2 Total Quality Management and Principles (the process approach, continuous improvement (Kaizen)
| | | 3 | 3 Principles of Total Quality Management (Leadership, Total Participation
| | | 4 | 4 Total Quality Management and Principles (Suppliers and Cooperation, Customer Focus)
| | | 5 | 5 Quality culture and Responsibilities and quality of activities in organizations
| | | 6 | 6 TQM Implementation Steps, not Quality cost
| | | 7 | 7 Total Productive Maintenance
| | | 8 | 8 Standard Definition, types and importance of standardization
| | | 9 | 9 TS-EN-ISO 9001 Quality Management System Standard
| | | 10 | 11 EFQM Excellence Model and Assessment
| | | 11 | 12 TS-EN-ISO 14001 Environmental Management System Standard, TS-EN-ISO 27000 Standard for Information Management
| | | 12 | 13 Occupational Safety and OHSAS 18001 Occupational Health and Safety Management System
| | | 13 | 14 SA: 8000 Standard for Social Responsibility | | | 14 | General Evaluation | | |
| Recommended or Required Reading | KAVRAKOĞLU, İbrahim, Toplam Kalite Yönetimi, Kalder Yayını, 1996.
Prof. Dr. Hasan Şimşek, Toplam Kalite Yönetimi-Kurma, İlkeler, Uygulamalar,, Seçkin Yayıncılık, 2007
ISHIKAWA, Kaoru, Yay. Haz.. Semih Ordaş,Nedret Yayla, Toplam Kalite Kontrol, 1993
ŞİMŞEK, Muhittin ve Nursoy Mustafa Toplam Kalite Yönetimi, Hayat yayıncılık, 2002
ŞALE, İsmail, Adım adım Toplam Kalite Uygulaması, 2001
WEAVER, Charles, N. Çev.Tuncay Birkan, Toplam Kalite Yönetiminin Dört Aşaması, Sistem yayıncılık, 1997
BOZKURT, Rıdvan, Kalite İyileştirme Araç ve Yöntemleri (İstatistiksel Teknikler), MPM, 2003
YENERSOY, Gönül, Toplam Kalite Yönetimi: Mükemmel Arayış Yolculuğuna İlk Adım, Rota yayınları,1997
[10] ŞALE, İsmail, ISO 9001:2000 Kalite Yönetim Sistemi ve Uygulamaları, Seçkin yayıncılık, 2004
[11] EFİL, İsmail, Yönetimde Kalite Kontrol Çemberi ve Uygulamadan Örnekler, Alfa yayıncılık 5.baskı, 1999 | Planned Learning Activities and Teaching Methods | | Assessment Methods and Criteria | |
Midterm Examination | 1 | 100 | SUM | 100 | |
Final Examination | 1 | 100 | SUM | 100 | Term (or Year) Learning Activities | 40 | End Of Term (or Year) Learning Activities | 60 | SUM | 100 |
| Language of Instruction | Turkish | Work Placement(s) | None |
| Workload Calculation | |
Midterm Examination | 1 | 1 | 1 | Final Examination | 1 | 2 | 2 | Attending Lectures | 14 | 2 | 28 | Discussion | 14 | 2 | 28 | Question-Answer | 14 | 1 | 14 | Case Study | 14 | 2 | 28 | Brain Storming | 1 | 1 | 1 | Self Study | 14 | 2 | 28 | Individual Study for Mid term Examination | 1 | 10 | 10 | Individual Study for Final Examination | 1 | 20 | 20 | Homework | 7 | 2 | 14 | |
Contribution of Learning Outcomes to Programme Outcomes | | * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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