| Course Unit Code | Course Unit Title | Type of Course Unit | Year of Study | Semester | Number of ECTS Credits | | HBS119B | | Compulsory | 1 | 1 | 4 |
|
| Level of Course Unit |
| Short Cycle |
| Objectives of the Course |
| To be able to know the student, secretarial profession in general, to learn secretarial types, duties and responsibilities, to know the secretary's characteristics, to understand the secretary's professional qualities, to know the secretary's duties in general, to acquire and practice the office stewardship, courtesy and etiquette rules. |
| Name of Lecturer(s) |
| Öğr. Gör. Mustafa KARAMAN |
| Learning Outcomes |
| 1 | To distinguish kinds of secretaryship | | 2 | To explain responsibility and duty of secretary | | 3 | To explain individual and Professional characteristics of secretary | | 4 | To describe office stewardess | | 5 | To regulate businesss trips and meetings |
|
| Mode of Delivery |
| Second Education |
| Prerequisites and co-requisities |
| None |
| Recommended Optional Programme Components |
|
| Course Contents |
| - Secretarial types and properties are known.
- Know the secretary's duties and responsibilities
- Know the personal and professional characteristics of the secretary.
- She can arrange appointments in the offices.
- Organize business trips and meetings.
|
| Weekly Detailed Course Contents |
|
| 1 | General concepts about managerial activities
- Definition of management
- Office management
- Classic management
- Neo-classic management
- Modern management
- Management functions
- Concept and types of secretary | | | | 2 | Secretarial education in Turkey and in the World and the problems encountered
- Secondary education programs
- Higher education programs
- secretarial programs in the world
- Problems in secretarial education | | | | 3 | Characteristics and skills of the assistant assistant
- Representation, persuasion skills
- Decision-making, solving skills
- Communication, initiative, risk taking ability
- Personal attributes of the administrative assistant
- Character properties of the administrative assistant | | | | 4 | Administrator assistant and contact
- Definition of contact
- The process of communication
- Classification of communication | | | | 5 | Executive assistant body language
- nonverbal communication
- Gestures and mimics
- Oral communication
- Speech tone and affecting methods
- Features of a good listener | | | | 6 | The administrative assistant's written communication skills
- the difference between written and oral communication
- Features of written and oral communication
- Correspondence types
- Reports and preparation methods | | | | 7 | Etiquette and protocol rules in the administrator assistant
- Etiquette rules
- Protocol rules
- Telephone conversation methods and techniques | | | | 8 | Meeting management of the administrative assistant
- Before, during and after the meeting
- Organization of business trips
- Making an appointment | | | | 9 | Administrative assistant document management
- Document recording
- Filing systems
- Archiving systems | | | | 10 | Executive assistant image
- Image concept
- Personal image
- The corporate image of the image
- Effective image acquisition | | | | 11 | Executive assistant time management
- Factors causing time loss
- Time effective methods of using
- Runtime planning | | | | 12 | Crisis and stress management
- Crisis management
- Types of crisis
- Crisis process
- Stress management
- Personality types
- Stress indications
- ways to deal with stress | | | | 13 | Mobbing
- Mobbing concept
- Historical development
- Mobbing ratings
- Reasons for emergence
- Methods of coping | | | | 14 | Occupational health and ergonomics
- Occupational diseases in bureaucrats
- Accidents at work
- Design of buildings | | | | 15 | | | | | 16 | | | |
|
| Recommended or Required Reading |
| Executive Assistant, Prof. Dr. Dilaver TENGİLİMOĞLU, Inst. See. Upset. Pınar COŞAN ERKAL |
| Planned Learning Activities and Teaching Methods |
|
| Assessment Methods and Criteria | |
| Midterm Examination | 1 | 100 | | SUM | 100 | |
| Final Examination | 1 | 100 | | SUM | 100 | | Term (or Year) Learning Activities | 40 | | End Of Term (or Year) Learning Activities | 60 | | SUM | 100 |
| | Language of Instruction | | Turkish | | Work Placement(s) | | None |
|
| Workload Calculation |
|
| Midterm Examination | 1 | 1 | 1 |
| Final Examination | 1 | 1 | 1 |
| Attending Lectures | 14 | 4 | 56 |
| Discussion | 5 | 2 | 10 |
| Question-Answer | 5 | 1 | 5 |
| Self Study | 4 | 2 | 8 |
| Individual Study for Mid term Examination | 4 | 5 | 20 |
| Individual Study for Final Examination | 4 | 4 | 16 |
|
| Contribution of Learning Outcomes to Programme Outcomes |
|
| * Contribution Level : 1 Very low 2 Low 3 Medium 4 High 5 Very High |
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